ORDER PROCESSING TIME
When will I get the tracking number?
We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders on the same day.
The in-store process for the stock and packaging will take about 2-6 business days. Then, once your order is ready for shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons.
Please contact us if you do not receive tracking confirmation after 6 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
When will I get my order?
We proudly offer Worldwide shipping via USPS and YunExpress.
Please kindly note your order will be processed for stocking, packing, and shipping to the address that you provide to us. We shall commit about delivery time to you as table below:
|Region||Processing time||Delivery time|
|North America region (excluded Mexico)||2-6 business days||7-20 business days|
|Europe & UK||2-6 business days||10-20 business days|
|Australia, New Zealand, Chile and other regions||2-6 business days||10-20 business days|
Please kindly note that we shall not provide services to South Asia (except India), Western Asia and Africa countries, and other countries listed in Singapore Designated Individuals and Entities.
If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there’s a missing order, please let us know via Here. We’ll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives in your country and:
– The customer refuses to accept the package
– Number of attempts is made in the country of destination to deliver the package.
MoonHara reserve the right to abandon the package(s) and will not be responsible for any refund.
If you have any questions or comments, please do not hesitate to contact us.